APP STORE · SUPPORT

How can we help?

Email us with a description of the issue, your iPhone and iOS version and, when possible, your Habitary Support ID. Our usual response time is within two business days.

Send your Support ID

Even without an account, “Copy Support ID” or “Share support details” under Settings › Support adds your RevenueCat customer identifier to the support email. We can use it to grant complimentary Pro access or locate a purchase record.

Restore purchases

Use “Restore Purchases” on the Pro screen while signed in to the Apple account that made the purchase. If access is not restored, include your Support ID, plan and approximate purchase date; never send payment-card details.

Delete your account

If you signed in with Apple, you can delete the account from the Profile screen. Fresh Apple verification is required for security. Your online profile, avatar and linked RevenueCat customer record are removed; local habits on the device are not deleted.

Local data

Habits and check-ins are stored on your device in this version. Deleting the app may remove that local data. If you see a local-data startup error, do not delete or reinstall the app before contacting support.

Contact us

Email us for support. Never send verification codes, your Apple password, card or payment details.